General Questions About Vamousse
Where can I purchase Vamousse?
See the list of current retailers here.
Are coupons available for Vamousse?
Where is Vamousse manufactured?
Vamousse is proudly made in the U.S.A.
Vamousse didn’t work for me. What is the Vamousse 100% Satisfaction Guarantee?
We are sorry to hear that our product did not work for you. We stand behind our products and offer you options to make it right:
- Your quickest option is to return the product to the store where you purchased it with the original receipt and remaining product packaging for a refund of the purchase price (less any discounts).
- If you are unable to return the product to the store, you may mail: 1) the original UPC code from the carton or label, 2) the original purchase receipt, 3) the reason for your dissatisfaction, 4) your name, 5) your phone number, 6) your mailing address, and 7) the bottom panel of the carton (if your inquiry is related to Vamousse Lice Treatment) reflecting the 5- or 6-digit lot number to:
Attn: Vamousse Customer Support
5151 McCrimmon Pkwy, Suite 275
Morrisville, NC 27560
Call us at 1-855-373-7210 to talk with a Customer Service representative if there is something else we can do to make it right.
Questions About Vamousse Lice Treatment
I used the Vamousse Treatment, does the mousse kill eggs in addition to lice?
Vamousse Treatment has been clinically proven to kill BOTH lice and their eggs (read more about how it works here). For best results, the shake the Treatment can well prior to use and fully saturate the hair and scalp to ensure ALL lice and eggs come into contact with the product and remain in contact for 15 minutes.
How does Vamousse Treatment work?
Vamousse Treatment uses the active ingredient Natrum Muriaticum to kill lice and eggs by dehydration. The unique formula uses an innovative technology to remove the outer protective layer of lice and their eggs, optimizing the activity of the active ingredient to dehydrate lice, ultimately resulting in death.
Can Vamousse Treatment be used on “super lice”?
“Super lice” is a term being used to describe strains of head lice identified in many states in the U.S. that have become genetically resistant to the pesticide-based active ingredients (permethrin and pyrethroids) used in many over-the-counter head lice products. Vamousse Treatment is pesticide-free, and therefore has no pesticide resistance. Regardless of where you live, an effective, safe, pesticide-free treatment is a very practical option and available over-the-counter without a prescription.
I recently used another type of lice product and it did not work. Can I use Vamousse immediately following the other product or is there a waiting period?
Vamousse contains safe, non-toxic ingredients which do not require a waiting period before use.
No comb was included in the Treatment box I purchased. What can I do?
Your quickest option will be to return the product to the store for a refund or exchange, if another box with a comb is available on the shelf. Alternately, we will be happy to mail you a comb. Please note that this may take up to 2 days to arrive, however. Please contact us at 1-855-373-7210 if you want to report the missing comb and request a replacement.
How long can I leave Vamousse Treatment on?
Vamousse needs to be in contact with all lice and eggs for15 minutes, however, if you need to leave it on longer for any reason you may.
How often can I use Vamousse Treatment?
Vamousse contains safe, non-toxic ingredients and no pesticides, so it can be applied as often as needed without a waiting period to treat a reinfestation or any lice or eggs missed during a prior treatment.
When does Vamousse Treatment expire? The date on the bottom of the can looks like it is past its expiration?
Vamousse Treatment has no expiration date. You will see a sequence of letters and numbers printed on the bottom of the mousse can that sometimes is mistaken for an expiration date. This code is a manufacturing lot/batch code, not an expiration date.
Since Vamousse Treatment kills the eggs, do I need to remove the eggs that are still attached to the hair shaft or will they eventually fall out on their own?
Vamousse does not remove the nits. Due to the strength of the “glue” that lice use to attach their eggs to the hair shaft, even dead eggs will remain attached after treatment. Following the instructions, use the Vamousse lice comb, included in the package, to remove dead lice and nits.
I used the Vamousse Treatment exactly as directed and still see live lice or nits in the hair. What happened?
It is possible that the product did not contact with ALL of the lice and eggs. For best results, the treatment canister must be shaken well prior to use and ALL lice and eggs must come into contact with the treatment by fully saturating the hair and scalp for 15 minutes. Ensure that areas behind the ears, at the nape of the neck, and down to the roots remain wet throughout the treatment.
I used Vamousse Treatment, but it didn’t work.
As a reminder, use one whole can of treatment per person and make sure the hair and scalp are completely saturated throughout the 15-minute treatment period. Vamousse must come in contact with all lice and eggs to be effective. Be sure that you shake the mousse can well before application. If hair is becoming dry before you complete application and begin to comb, apply more product to the hair and scalp. Follow the instructions on the pamphlet included in the box to ensure you haven’t missed any steps. Use the included Vamousse lice comb to thoroughly eliminate dead lice and nits following treatment to ensure maximum efficacy. Read about our Satisfaction Guarantee here.
Is Vamousse safe to use during pregnancy or while breast-feeding?
Vamousse products are made with safe, non-toxic ingredients and pesticide-free; however, if you are pregnant or breast-feeding, we recommend seeking advice for your particular situation from your health care professional before use.
Is Vamousse Treatment safe to use on children younger than 2 years of age?
Vamousse products are made with safe, non-toxic and pesticide-free; however, we recommend seeking advice from your health care professional before use on a child under 2 years of age.
I used the Vamousse Treatment, can I follow with my regular shampoo and conditioner?
Yes, after using Vamousse Treatment you can resume using your normal daily shampoo, conditioner, styling product, etc. as desired.
Can I use Vamousse products if I have asthma?
Vamousse’s formulations are water-based, rather than alcohol-based; however we recommend seeking advice from your health care professional before use if you or your child has asthma or COPD.
Can I use Vamousse products if I have eczema?
We recommend seeking advice from your health care professional before use if you or your child has eczema.
Is Vamousse Treatment safe to use on color treated hair?
We recommend testing a small, inconspicuous section of your hair before using Vamousse if you have color-treated hair. The active ingredient is a sodium chloride solution that may decrease the vibrancy of some hair colors.
Can I use Vamousse on my pet?
Vamousse is only intended for use on humans to treat head lice. It is not intended to use on pets.
How long after using Vamousse Treatment do I have to wait to go swimming?
You can go swimming any time after washing the Vamousse Lice Treatment mousse out of the hair following the treatment instructions.
Does Vamousse Treatment work on fleas, scabies, or pubic lice?
Vamousse Lice Treatment has only been tested and proven effective against head lice. It is a topical solution intended for use on humans.
I used Vamousse Treatment and am having a skin reaction (dry skin, peeling, itching, redness, rash, etc.). Is this normal?
If you are having any suspected reaction to the use of Vamousse, contact a health care professional and provide the ingredient list from the package for their evaluation in your situation. In some cases, where the scalp may be sensitive from the lice infestation already, Vamousse can have a drying effect, causing some itching or redness of the skin. Using a deep conditioner after treatment can help to moisturize the hair and scalp. Please contact the Vamousse Customer Support Team at 1-855-373-7210 to report any adverse reactions.
Can I apply Vamousse Treatment to areas of the body other than the head?
Vamousse Lice Treatment is intended for use only on the head, including the scalp and hair. Do not use the product on eyebrows, eyelashes or in the pubic area. See a doctor if lice are present in these areas.
Questions About Vamousse Lice Defense
How much shampoo do I need to use? The instructions say a ‘generous amount’. Should this be more shampoo than I would typically use?
The amount of shampoo you should use will vary depending on the length, texture and thickness of your hair. Use enough shampoo to allow you to completely lather your scalp and hair, working the shampoo thoroughly throughout the hair with attention to the areas behind the ears, at the nape of the neck, and completely from the root to the tip of the hair.
How long should I leave the shampoo in my hair?
Follow the instructions on the package for best results. Work the shampoo into a lather in wet hair and massage it into the scalp. Leave the shampoo in your hair for at least 3 minutes. Leaving it in longer is not a problem.
Can I use my normal daily shampoo and/or conditioner after shampooing with Vamousse Daily Lice Shampoo?
Yes, you can use your normal daily shampoo or conditioner after you have applied, lathered, waited for at least 3 minutes and then rinsed the Vamousse Daily Lice Shampoo out of your hair. Vamousse does contain a traditional shampoo to clean hair also, so an additional shampoo is not necessary.
Can I continue use my normal hair styling products (sprays, gels, mousse, etc.) during the 10-14 day period of using Vamousse Lice Protection Shampoo?
Yes, you can continue to use your normal hair styling products as desired after shampooing with Vamousse Daily Lice Shampoo.
How long after using Vamousse Daily Lice Shampoo do I have to wait to go swimming?
You can go swimming any time after washing the Vamousse Daily Lice Shampoo out of the hair following the instructions.
Is Vamousse Daily Lice Shampoo safe to use on color treated hair?
Vamousse Daily Lice Shampoo was not designed specifically for color-treated hair. We recommend testing a small, inconspicuous section of your hair before using Vamousse Shampoo if you have color-treated hair. One of the active ingredients is a sodium chloride solution that may decrease the vibrancy of some hair colors.
Can I use this shampoo as my new daily shampoo for longer than 10-14 days?
Yes! The ingredients in Vamousse Shampoo are safe, non-toxic, and pesticide-free. It is gentle for ongoing daily use.
Does Vamousse Shampoo eliminate eggs like Vamousse Treatment does?
Vamousse Shampoo is proven in laboratory studies to kill lice. Following the instructions, continued use for 10-14 days is required to kill any new lice that may have hatched from eggs that existed before you began the Shampoo regimen.
How does Vamousse Shampoo work?
Vamousse Shampoo uses the active ingredient Natrum Muriaticum to kill lice by dehydration. The unique formula uses an innovative technology to remove the outer protective layer of lice and their eggs, optimizing the activity of the active ingredient to dehydrate lice, ultimately resulting in death.
Can I use Vamousse Defense shampoo on other parts of the body?
Vamousse Lice Defense shampoo is intended for use only on the head, including the scalp and hair. Do not use the product on eyebrows, eyelashes or in the pubic area. See a doctor if lice are present in these areas.